In our 18 sites in twelve countries, we work for our mission and a global market.
All over the world, people with special nutritional requirements trust in the expertise of Dr. Schär.
Visit our website www.drschaer.com and get to know our company!
For our Headquarters located in Postal, Italy we are looking for a IT Service Manager (m/w/d) We are looking for an experienced IT Service Manager to join our team at Dr. Schär's headquarters.
The successful candidate will be responsible for ensuring that our IT processes align with industry best practices and internal policies.
He or she will develop and maintain relevant documentation, oversee performance management frameworks and metrics, and ensure that the IT organization delivers value to the enterprise.
Your responsibilities Develop, implement, and maintain IT policies, procedures, and methodologies in accordance with industry frameworks Utilize ITSM software tools to automate and streamline processes Define, manage, and review SLAs agreed between the various business functions and IT Business/IT Services Design and maintain the IT Service Portfolio to ensure alignment with business objectives and industry standards Define, maintain, and report on metrics to track progress against objectives Direct the preparation, review, and consolidation of programs and budgets for the IT organization Your profile Bachelor's degree in Computer Science, Information Technology, or related field Proven experience as an IT Service Manager or similar role Strong knowledge of ITIL and other industry best practices Excellent communication Ability to develop and maintain effective relationships with stakeholders Strong analytical and problem-solving skills Excellent knowledge of English, German and/or Italian Your benefits An international and appreciative working environment A family-like corporate culture with creative freedom An individual "Onboarding Program" Continuous personal and professional development in our Dr. Schär Academy Flexible working hours and smart working option An own company canteen with meal allowance An internal company kindergarten An internal fitness and language program Our Quality Managements Department supports process thinking and efficiency of the global organization of Dr. Schär, by facilitating the global standardization and continuous improvement and by securing and transferring the knowledge about our processes and guidelines.
We look forward to receiving your online application or via WhatsApp!