It Service Desk Specialist (M/W/D)

YOUR RESPONSIBILITIES

Acting as the primary point of contact for technical enquiries from employees and customers

Managing and processing service requests using our service management tool, via eMail or in person

Providing effective assistance and high-quality technical support, by guiding employees and customers step-by-step through the problem resolution process

Providing professional information about IT products and services to customers to ensure a satisfactory service

Collaborating actively with the IT Team and suppliers to improve the ongoing development of products and services

Giving priority to customer satisfaction in all communications and, when needed, redirecting unresolved issues to next-level (1st Level IT Support)

YOUR QUALIFICATIONS & SKILLS

Bachelor's Degree in computer science or IT; High School diploma and relevant certifications are a plus

Previous professional experience in a similar position

Profound knowledge of Windows and/or Mac operating systems, network protocols, and troubleshooting tools

Passion and interest in working in the IT sector

Customer and service-oriented mindset

Ability to work independently and in a structured manner

Solution-oriented approach and accuracy

Good knowledge of English, German, and Italian

OUR COMMITMENT

Innovative work environment in a young, dynamic team

High-tech projects in the future-proof sector of e-mobility

Opportunities for advancement in a growing company

A wide range of further training opportunities

Attractive bonus system and performance-related pay

Additional company benefits

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