It Service Desk Specialist (M/W/D)

YOUR RESPONSIBILITIES Acting as the primary point of contact for technical enquiries from employees and customers Managing and processing service requests using our service management tool, via eMail or in person Providing effective assistance and high-quality technical support, by guiding employees and customers step-by-step through the problem resolution process Providing professional information about IT products and services to customers to ensure a satisfactory service Collaborating actively with the IT Team and suppliers to improve the ongoing development of products and services Giving priority to customer satisfaction in all communications and, when needed, redirecting unresolved issues to next-level (1st Level IT Support) YOUR QUALIFICATIONS & SKILLS Bachelor's Degree in computer science or IT; High School diploma and relevant certifications are a plus Previous professional experience in a similar position Profound knowledge of Windows and/or Mac operating systems, network protocols, and troubleshooting tools Passion and interest in working in the IT sector Customer and service-oriented mindset Ability to work independently and in a structured manner Solution-oriented approach and accuracy Good knowledge of English, German, and Italian OUR COMMITMENT Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Attractive bonus system and performance-related pay Additional company benefits
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