It Service Desk Operator

Work location:
- Italy, Tuscany, Pisa
- Sector:
- Metalworking Industry- Role:
- Research and Development- Branch:
- MMSPA- Date of last update:
- 16/10/2024
**JOB DESCRIPTION**:
**Verify your **compatibility** with this job ad**
**Position Mission**
- Ensure the correct IT support to the business.**Responsibilities**
- Monitor tickets to ensure SLA response and resolution
- Receive incoming calls, handle walk-in guests, troubleshoot as needed
- Consult with third-party support and PC equipment vendors to resolve out of scope issues
- Provide first and second level support for desktops, laptops, and mobile devices
- Troubleshoot network connectivity issues including off site LAN and wireless access to office network
- Assist employees with VPN dial up and wireless connections when working remote to allow them access to the network
- Assist customers in resolving basic technical problems by providing guidance regarding software and hardware problems
- Maintain/fix PCs configuration to be compliance with to Company's IT policies
**Technical Skills, Qualifications and Professional Experience**
- Strong understanding of operating systems, software, and devices.
- Problem-solving and analytical skills.
- Providing remote technical support via internet or phone
- Knowledge of ticketing systems
- Maintaining operating systems by repairing hardware and configuring software
- Verbal and written communication skills.
- Sosteniamo la parità di genere e promuoviamo un ambiente equo ed inclusivo._
**VIEW DETAILS**:
- Employment duration:
- Nessuna durata del rapporto di