YOUR RESPONSIBILITIES Being in charge of maintaining client relationships and ensuring the fulfillment of their needs Providing regular updates on service delivery and responding to client inquiries and concerns Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time Tracking and monitoring services performance, by defining and implementing key performance indicators Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards Building and maintaining high-performing teams, providing guidance and coaching YOUR QUALIFICATIONS & SKILLS Bachelor's Degree in computer science, relevant certifications are a plus Previous professional experience in the IT service delivery management with a leadership role, preferably in a fast-paced environment In-depth knowledge of service management best practices Solid analytical and problem-solving skills, with the ability to analyze complex situations, identify root causes and develop effective solutions Ability to manage multiple priorities effectively Strong leadership, team management and communication skills Solution-oriented approach and precision Excellent knowledge of English, German, and Italian OUR COMMITMENT Innovative work environment in a young, dynamic team High-tech projects in the future-proof sector of e-mobility Opportunities for advancement in a growing company A wide range of further training opportunities Attractive bonus system and performance-related pay Additional company benefits #J-18808-Ljbffr