GV-Milan HQ
Country: Italy
City: Milan/Novara
Contract Type: Regular
Department: IT
Experience Required: 3-5 years
Mode: Hybrid
Versace is one of the most recognizable names in the world.
The luxury House immediately became a leader in fashion and culture following its founding in 1978 by Gianni Versace, and it continues to lead with purpose under the creative vision of Donatella Versace.
Your Opportunity: As IT Retail Support Analyst, you will be a part of the IT Retail Team, Stealth application stream, and will closely collaborate with other IT teams: POS systems, CRM, Omnichannel processes, Industrial solutions, and the Infrastructure team.
You should have an overall understanding of Retail & Omnichannel processes of the company.
You should proactively participate in day-to-day activities: solving issues, troubleshooting, coordinating external consultants, requesting and providing information needed, defining requirements, helping to clarify the doubts of users, providing training, and facilitating communication between multiple team members.
Your Contribution: Support day-to-day project and maintenance activities of the entire IT Retail teamStealth application configuration (e.g., for new process implementation, new company/store opening)Assure stock alignment between Xstore and StealthSupport stock take activities worldwide (Stealth part)Troubleshoot issues (missing setup, wrong user operation, etc.
)Compose clear documentation (user guides, setup guides, change requests)Collect requirements and follow up with users to close open points and make decisionsCoordinate multiple partners (internal IT team members, external partners, business)Your Skills: 3-5 years of experience in a similar roleStealth experience is a must; other ERP systems are a plusExperience with Stores and CRM systems is a plusTesting, debugging, and development/programming experience is appreciatedSQL query and Excel skilled user (vertical lookup, pivot, etc.
)Understanding of integration methods, protocols, and retail processesProactive problem solving, excellent planning skills, and ability to endure many meetingsCapability to manage several activities simultaneously and focus on resultsAbility to switch continuously between different tasks during the dayMeet deadlines, anticipate problems, and react quicklyFlexibility and ability to find compromises, curiosityFluent in English and ItalianDiversity and inclusion are integral to Versace's DNA.
We promote an inclusive environment where employees and customers from diverse backgrounds are welcomed, valued, and celebrated.
We take pride in our commitment to diversity, equality, and inclusion, and will continue to uphold these principles wherever we do business.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER M/D/F
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