Our IT Representatives provide excellent global technical support, advice, and resolutions of IT issues to end-users across all levels of the Company via the Service Now portal, remotely and face to face.
IT Representative duties: Respond to telephone calls, emails and Service Now requests for technical support.Create, track, and monitor problems to ensure timely resolution.Escalate issues to the appropriate group when needed.Identify, research, and resolve problems reported by end-users.Understand and support Aptos Retail POS System.Write tickets and assign jobs to the appropriate IT personnel.Administer user accounts in Italy.Install, configure, and troubleshoot hardware and software, including portable and handheld devices.Document procedures to use them in our knowledge base.Own issues until job completion.About Skechers:
Skechers (NYSE: SKX), a global, Fortune 500 brand develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Developing comfort technologies is the foundation of all we do – delivering stylish, innovative, and quality products. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,200 company-and third-party-owned retail locations. Headquartered in Southern California, with offices and distribution centers around the globe, Skechers has spent 30 years helping people of all ages look and feel good.
Be You - Feel Welcome:
Skechers recognises the importance and power of diversity within our business. We ensure that our people processes are fair, transparent and promote equality of opportunity for all employees and job applicants.
Reasonable accommodations: Reasonable accommodations may be made to enable individuals with disabilities or health conditions, who are otherwise qualified for the job position, to perform the essential functions as detailed above.
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