It Processes & Data Office Crm-Bocconiinternship

We are seeking an intern for our Internship, IT Processes & Data Office.
Within the Employer Relations & Career Services Business Unit, in charge of managing partnerships with employers in order to provide internship/placement opportunities and career advice to Bocconi students, the team focuses on process analysis and implementing information systems.
This internship offers an excellent learning experience, providing the selected candidate with a deep understanding of how a service-oriented organization operates gained by working on process analysis, organizational design, and the implementations of technological innovations to improve management and services.
Key Responsibilities: - Support the deployment of a new University CRM: Assist in system monitoring, user support, data cleansing, and the preparation of manuals, FAQs, and reports.
- Contribute to the creation of online services: Participate in the analysis, benchmarking, and creation of guidelines for new, innovative projects targeted at students.
- Analyze and improve business processes: Support the evolution of processes and related information systems across the Business Unit.
Requirements: - Graduated with a Master's Degree with an outstanding academic path; - Fluent in English and Italian - Work/study/life experience abroad or in international/multicultural contexts (at least 6 months) - Good knowledge of Microsoft Office 365 Suite.
Familiarity with Salesforce CRM is a plus - Experience in creating and interpreting dashboards and reports - Knowledge of SQL for database querying and management - Curious to know how a higher education institution operates in order to implement processes, innovation, and information systems - Soft skills: positive and enthusiastic with good interpersonal skills; strong problem-solving skills, analytical and critical thinking; hands-on approach; customer oriented; able to organize and manage the work timely and autonomously; self-starter with attention to detail.
We offer: We are offering a 6 months paid internship, starting from October 2024.
Place of work: MILAN Disponibilita oraria: Full Time