It Processes & Data Office Crm-Bocconi Internship

We are seeking an intern for our Internship, IT Processes & Data Office. Within the Employer Relations & Career Services Business Unit, in charge of managing partnerships with employers in order to provide internship/placement opportunities and career advice to Bocconi students, the team focuses on process analysis and implementing information systems.

This internship offers an excellent learning experience, providing the selected candidate with a deep understanding of how a service-oriented organization operates gained by working on process analysis, organizational design, and the implementations of technological innovations to improve management and services.

Key Responsibilities:Support the deployment of a new University CRM: Assist in system monitoring, user support, data cleansing, and the preparation of manuals, FAQs, and reports.Contribute to the creation of online services: Participate in the analysis, benchmarking, and creation of guidelines for new, innovative projects targeted at students.Analyze and improve business processes: Support the evolution of processes and related information systems across the Business Unit. Requirements:Graduated with a Master's Degree with an outstanding academic path;Fluent in English and Italian;Work/study/life experience abroad or in international/multicultural contexts (at least 6 months);Good knowledge of Microsoft Office 365 Suite. Familiarity with Salesforce CRM is a plus;Experience in creating and interpreting dashboards and reports;Knowledge of SQL for database querying and management;Curious to know how a higher education institution operates in order to implement processes, innovation, and information systems;Soft skills: positive and enthusiastic with good interpersonal skills; strong problem-solving skills, analytical and critical thinking; hands-on approach; customer oriented; able to organize and manage the work timely and autonomously; self-starter with attention to detail. We offer a 6 months paid internship, starting from October 2024. Place of work: MILAN.

Disponibilità oraria: Full Time.

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