Position Overview:
We are looking for IT Operations Analyst with the following technical skills
- Knowledge of IAAS/PAAS on Windows Azure Cloud Platform
- Knowledge of Azure ILB/AppGateways/Traffic Managers
- Knowledge installation/migration/upgradation of Windows 2012/2016 servers
- Troubleshooting issues with Windows 2012/2016 servers.
- Hands on Experience on IIS administration.
- Incident and change management process knowledge - ITIL is preferred
- Good Understanding about Networking tools and Network related troubleshooting
- Good understanding on storage and backup administration
- Good Understanding and troubleshooting skills on Active Directory/GPO/DHCP/DNS
- ITIL experience and experience on Release and Build deployment experience
- Understanding of various monitoring tool(Eg:SCOM,F5,AppDynamics,PRTG,Pagerduty)
- Understanding of ticketing tools like Service Now and Jira
- Hands on Experience on Microsoft Azure
- Experience on Application Operations and Azure Devops skills are preferred.
Essential Duties and responsibilities:
IT Operations
Follow all the processes defined by the Business to ensure the expected outcomes
Application installation, management, upgrade and maintenance.
Maintain technical documentations
Relationships and engagement:
Implements Team engagement/ good communications with Team and relevant stakeholders, for example handling of incidents; problems and issues; managing resolutions; change management corrective actions and lessons learned collection and dissemination of relevant information.
Uses feedback from customers and stake holders for effective work relationship.
Job Qualifications & Experience
**Education**:
Preferred: Bachelor's degree in Computer Science,or a related field
Preferred Domain Expertise Certificates depending on role:
Azure Certified
Windows Certified
Experience
More than 05 years IT Experience
More than 03 years' experience within an IT Operations Role
More than 02 years' experience working with Cloud Computing
Other Knowledge, Skills, Abilities or Certifications:
Experience in migrating services to Public Cloud (Azure)
Soft Skills Required
Excellent analytical and problem-solving abilities
Excellent communication and presentation skills
Strong client-service orientation
Sound business acumen and strategic skills
Excellent oral, written and interpersonal communication skills; including strong presentation skills.
Strong client-service orientation
A positive attitude and the ability to thrive in a collaborative environment.
Outstanding organizational skills
Ability to collaborate effectively at all levels and functions
Seniority:
Individual Contributor
Other Duties
Performs other duties as assigned by IT Manager
LI-Hybrid