The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates 32 hotels and eight residences, with more than 11,000 rooms in 21 countries and territories in key business and leisure destinations.
The Hotel Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.
Purpose of Position The IT Manager is responsible for assisting the Director of IT&T in the Systems and Technology for the Hotel and related business units as indicated. The primary customers of the IT&T Manager are the Hotel guests and colleagues, followed by the management and staff. The IT Manager's goal is to provide excellent services that delight the guest and support customer requirements.
Standard Tasks Manage daily IT&T needs and requests Assume responsibility for the Hotel IT&T systems in the absence of the Director of IT Be conversant with the Hotel IT&T Director responsibilities Ensure the computer equipment and the computer room are kept clean and tidy, and that all documents, master software, and spares are organized for easy access. Provide first line support to colleagues and guests Ensure systems are physically secure and data is password protected. Install and maintain antivirus software to protect hotel/office systems. Follow guidelines provided in any standards and documentation produced by the region or the group. Ensure all local procedures and reporting comply with MOHG Policies and Procedures and assist internal and external audit personnel in validating compliance. Assist with the purchase of hardware and software. Support the Director of IT&T with all IT-related projects within the hotel. Person Specification: Excellent organizational skills Able to deliver high-quality customer service Strong problem-solving skills Enthusiastic and keen to develop new skills Good initiative with the ability to work under pressure and meet tight deadlines Flexible 'can-do' attitude Excellent communication skills, both verbal and written, in Italian and English
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