Description
IT Junior Support
Purpose of Role As an IT Support specialist, you will be responsible for assisting in the maintenance and operation of our organization's IT systems and providing technical support to our employees. You will work closely with our IT team to ensure smooth operations and troubleshoot any technical issues that arise.
Responsibilities Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Install, configure, and maintain computer hardware, software, and peripherals.Troubleshoot basic network connectivity issues.Assist in the setup and maintenance of servers, including file servers, VPNs, and email servers.Ensure security and privacy of data by performing regular backups and implementing appropriate security measures.Collaborate with other IT team members to resolve complex technical issues.Document and maintain records of IT support tasks, procedures, and inventory.Assist in the implementation of new IT initiatives and projects as needed.Skills, Qualifications and Experience Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).Basic understanding of computer hardware, software, and networking concepts.Strong problem-solving skills and ability to learn new technologies quickly.Excellent communication and interpersonal skills.Ability to work effectively both independently and as part of a team.Prior experience in a technical support role or relevant internship experience is a plus.Strong written and verbal English.ISP Commitment to Safeguarding Principles ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures and satisfactory Criminal Background Checks or equivalent covering the previous 10 years' employment history.
ISP Commitment to Diversity, Equity, Inclusion, and Belonging ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.
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