It Incident Manager

Aggiornato il 07/10/2024Pan-european market infrastructureIt Incident ManagerAziendaOur client is the the leading pan- European market infrastructureOffertaKey accountabilities:- Overseeing incident management process and team members involved in resolving incidents- Manage every aspect of the incident starting with its assessment and leading up with its resolution- Lead recurring meetings to keep relevant parties updated on the status of the incidents- Respond to a reported incident, identify the cause and initiate the incident management process acorrdingly with the group practice and SLA- Communicate with top management if major issues are identified - Develop and maintain incident processes and procedures related documentation - Document incident details, causes, and resolution actionsCompetenze ed esperienzaSuccessful candidate:- Previous experience in incident management and service management - Knowledge of IT service management software (eg ITIL)- Excellent communication, collaboration and coordination skills- Analitical, problem solving and time management skills- Attention to details and proficiency in documenting incident- Degree in computer science- Good knowledge of the english languageCompleta l'offertaGreat opportunity of professional growthJob refJN-102024-6552316RiepilogoSettoreInformation TechnologyCategoriaHelp Desk/IT Support/SistemistiCategoriaFinancial ServicesLuogo di lavoroRomaTempoIndeterminatoNumero delloffertaJN-102024-6552316In Page Personnel crediamo nella diversità e nell'inclusione.
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