It Helpdesk Support (Chinese Speaking)

Job Description
Our client, a global leading IT consultancy company, is recruiting for a number of IT Helpdesk Support (Chinese speaking) to join their project in Italy.
Responsibilities :
Providing full desktop support on client's side
Desktop software installation, debugging and configuration
Mobile phone software installation, configuration, debugging and troubleshooting
Reinstall desktop system, configuration, debugging, repair driver, download and upgrade driver
Telephone line, telephone network troubleshooting
Maintenance and replacement of peripherals' accessories hardware, incl. Printers, fax machines, scanners, projectors, etc.
Routine inspection of printing equipment, conference room, server room.
2nd level hardware maintenance, such as laptop, desktop, spare parts management and replacement services
Equipment fault handling - System hardware or network problems handling
Server room access control
Monitoring system event request - Providing monitoring video playback and extraction etc.
Air condition and UPS routine maintenance in server room, coordinating with and monitoring the vendor to technical support and maintain
Wireless network fault handling, the quality test of wireless network, whether having blind spots, delay, switch, etc.)
Dedicated network line fault handling, dedicated network warning, tracking and detecting (on-off, delay, switch etc. ), assisting in testing and repairing network line fault
Fault handling and maintenance of Access Control System, Monitoring System, Attendance System
Qualifications :
Junior level 1-3 years or senior level with 4+years working experience as IT User Support
Proven knowledge and hands on experience
Fluent English or fluent Italian and Chinese

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