JOB DESCRIPTION
Overview:
We are looking to add a highly skilled IT End User Computing Specialist to our technology team. This position is key in delivering support and improvements to our end-user computing environment within a dynamic and fast-paced organization. The specialist will manage, support, and ensure the reliability and effectiveness of IT resources.
Key Accountabilities: Follow the deployment and configurations of personal computers, smartphones, network equipment, and peripherals.Monitor computer systems and networks to maintain appropriate performance levels.Provide 1st and 2nd level onsite support to end users to resolve their technology problems with a high standard of customer service.Manage projects related to end-user computing, including mobile device management, end-user compliance, cybersecurity projects, and enforcement initiatives.Help in implementing new solutions and improvements in IT services.Second-line technical support of the internal services, guaranteeing their performance and effectiveness.Document internal procedures, including guides and FAQs for the end user's reference.Leverage ITSM platforms to detect and correct problems, ensuring that IT issues are systematically tracked and managed.Interact with other team members on different IT projects and initiatives.Technical Skills Required: Windows Client: Advanced knowledge of Windows operating systems and support.Linux Client: Proficiency in managing and troubleshooting Linux-based systems.Apple Client: Strong experience with macOS and Apple device support.Android & iOS: Expertise in managing and supporting Android and iOS devices.MDM (Mobile Device Management): Experience in configuring and managing MDM solutions for mobile devices.ITSM (IT Service Management): Proficient in using ITSM platforms to manage and track IT issues.Azure Virtual Desktop: Experience in deploying and managing Azure Virtual Desktop environments.Intune: Strong skills in using Microsoft Intune for device management and security.Scripting: Ability to automate tasks and improve efficiency using scripting languages such as PowerShell, Bash, or Python.Qualifications: Experience: Proven experience in end-user support, network administration, and troubleshooting in environments with Microsoft, Linux, and Apple devices.Excellent problem-solving skills and ability to work under pressure to deliver within tight deadlines.Demonstrated communication skills.Demonstrated time management skills.Ability to give and receive constructive feedback.Strong interpersonal skills, including the ability to work collaboratively in a team environment.Proficiency in managing multiple tasks simultaneously and prioritizing effectively.Following certifications are a plus: Microsoft 365 Certified: Modern Desktop Administrator AssociateCompTIA A+Apple Device SupportSkills Needed: Experience with ITSM platforms.Demonstrated capacity in managing and leading focused IT projects on end-user computing.MORE DETAILS
Will manage other people: No
Type of contract: Permanent job
Career level: Employee
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