IT Application Specialist - International University - RomaThe Company is looking for an IT Applications Support Specialist to join their IT team to develop and support their software ecosystem.
The company, a leader in education and professional development, offers a challenging and dynamic environment with ample opportunities for interdisciplinary growth and collaboration.
The Candidate will be responsible for servicing and managing a series of institutional software application programs in the realm of higher education and business operations. They will also be responsible for creating and monitoring integration processes and supporting users to resolve application-related issues. The IT Applications Support Specialist should possess a high-level IT skill set and have a strong understanding of the principles of information systems.
Manage and service key institutional information systems, including overseeing user access rights, data standards, and data structures and monitor integration flows.Create automated and customized workflows which may at times require building SQL Triggers and Stored Procedures.Develop and implement change requests based on business and department needs.Address integration issues and troubleshoot software and user errors.Evaluate and develop the reporting requirements of the administrative offices across the university.Create, manage and enhance API processes for data extraction and mining.Extract/upload data, based on office and/or project needs.Create and maintain technical documentation.Participate in the implementation and support of new systems.Contribute to improving services and solutions in relation to the general CRM strategy and information systems.Minimum Qualifications: Bachelor's degree in an IT related field or the equivalent in digital certificates.A high-level IT skill set and knowledge of principles and techniques of system design and development. Must be autonomous in providing 1st and 2nd level support.A sound understanding of database concepts, data mining techniques and a strong knowledge of SQL.Proven work experience with APIs and integration developer tools such as Boomi or Informatica Cloud.At least 3 years' proven work experience in a similar role with industry information systems (Examples of systems include Microsoft SharePoint, Business Central, Learning Management Systems, ERPs, and CRMs).Strong problem-solving skills, able to engage in independent study of solutions to problems.Strong analytical and critical thinking skills and the ability to work with large data sets.Strong communication skills with the ability to explain complex IT-related issues to non-IT users.Advanced written and spoken English, must be able to hold conversation with native speakers.Demonstrated ability to work across cultures, value differences and have an inclusive approach.Informatica, IT
Middle Management
1
09/09/2024
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