Istant Front Office Manager - Curio Collection By Hilton Florence

Dettagli della offerta

The moment a guest steps into one of our hotels they walk into a genuinely memorable experience.
As Assistant Front Office Manager you ll fully support the Front Office Manager in delivering and managing all aspects of the front office.
You ll also create a warm atmosphere that makes our guests feel at home in our prestigeous hotel Anglo American Curio Collection by Hilton Florence.
A little taste of your daytoday Manage daytoday staffing needs plan and assign work.
Provide mentoring coaching and regular feedback to improve team member performance Educate and train team members in compliance with national and local laws and safety regulations.
Ensure staff is properly trained and has the tools and equipment to carry out job duties Ensure your front office team delivers a great service professional attention and personal recognition Ensure guests are greeted upon arrival and make time to engage with them Respond appropriately to guest complaints solicit feedback and build relationships to drive continuous improvement in guest satisfaction Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies Develop plans to increase occupancy and ADR through walkins and upselling at the front desk Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner Perform other duties as assigned.
May also serve as manager on duty What you can expect from us We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.
We promote a culture of trust support and acceptance.
Always welcoming different backgrounds experiences and perspectives.
So join us and you ll become part of our hotel family.
Requisiti Requirements Preferred working experience with similar roles in International Luxury Hotel Brands Bachelor s degree / higher education qualification/equivalent in Hotel Management/ Business Administration plus 1 years of Front Office/Guest Service experience including supervisory experience Accounting and mathematics skills for accurate auditing and payment processing Knowledge of OnQ PMS Problemsolving with strong verbal communication and good listening skills for effective and pleasant interactions with guests and staff Customer service experience Knowledge of hotel operations offers and the local area Must be fluent in English & Italian language other languages preferred Ambassador for loyalty program Gentlemen Leader with emotional intelligence skills Passion for the hospitality field and excellence in luxury service Flexibility Dedication to creating memorable experiences for our guests Front Office, OnQ, Protel, Hilton


Salario Nominale: Da concordare

Risorsa: Talent_Ppc

Funzione Lavorativa:

Requisiti

Store Manager (M/F) Per 40 Ore/Settimana

Per la nostra filiale di Siena ricerchiamo quanto prima unSTORE MANAGER (M/F)per 40 ORE/SETTIMANALe tue responsabilità:In qualità di store manager, sei respo...


Bijou Brigitte S.R.L. - Toscana

Pubblicato 12 days ago

Store Manager - Firenze, Via Dei Calzaiuoli

La Store Manager Luisa Spagnoli incarna lo stile e i valori del Brand.Le attività principali del ruolo sono:Gestire e motivare un team di venditrici esperte,...


Luisa Spagnoli S.P.A. - Toscana

Pubblicato 12 days ago

Florence, Italy Assistant Site Director

Position: Florence, Italy Assistant Site Director Location: Florence, Italy Number of Hours: Full time - approximately 40 hours per week, generally 12-8pm Mo...


Center For International Studies - Toscana

Pubblicato 13 days ago

District Manager Contratti Luce E Gas

PER GROSSETO E PROVINCIASentra Energia SpA, fornitore diretto di luce e gas nel mercato libero, nell'ambito dell'ampliamento sul territorio nazionale della p...


Sentra Energia S.P.A. - Toscana

Pubblicato 13 days ago

Built at: 2024-11-09T02:34:46.843Z