col-wideJob Description:The Investment Products Expert, positioned as Customer Journey Expert (CJE) within the Agile organization, has end-to-end responsibility for the analysis, management, development and harmonization of the Investment products (Asset management products offering platform, trading online and brokerage, Insurance Based Investment Products), related services and distribution channels. The CJE works in the Investment Products Squad in a cross-functional team together with other experts, in order to achieve the squad's mission and ensure the most valuable and proper functionality of the investment product/system features.He/She cooperates in development and management of the product strategy, supporting the commercial growth, the redesign and transformation of digital processes and the operational excellence.He/She collaborates on backlog activities related to change requests, production issues and projects, manage internal and external stakeholders, solve impediments, help squad members in their day-to-day activities.The position requires excellent lead and communication skills, problem solving and data driven approach, an orientation to detail and process and ability to work and maintain composure under tight deadlines.This position also demands ability to work collaboratively in multi-functional teams and cross-teams.Work with internal and external stakeholders to analyze the needs and align the investment product roadmap to the strategic goalsCollaborate in the investment product implementation and maintenance, starting from requirements, identifies and understands IT and business impacts on the different applications and processesIdentify what our customers need, propose a solution and work on it with the support of the whole Squad/Tribe and of external stakeholdersTranslate business requirements in IT requirements, providing all the information needed for development phaseCollaborate in the definition of marketing activities related to product promotion and developmentContribute to solve product-related issues, to make decisions and to communicate progress/status clearlyDevelop effective and collaborative working relationships with all stakeholders and colleaguesContributes actively to all the squad ceremonies (daily stand-up, weekly backlog refinement, sprint plan, retrospective)Be able to build reports for department usage and analyze data provided by other Bank departmentMonitors and optimizes product processes in collaboration with the Operations areaFunctional test definition and executionThe ultimate goal of a CJE is to give our customers the best possible experience, always and everywhereMaster's degree (Economics/Engineering as a plus)3+ years' proven experience in similar roles gained in or with financial services, preferably with a background in project/product managementCustomer focused, data driven and result oriented approachFluent EnglishDemonstrated ability to achieve results while working in cross-functional environmentProblem analysis and solvingTeamworkCreative minded with an ability to conceive interesting ideas for new contentDigital Retail Banking industry understanding and knowledge of the main processes: Permanent: Milan (hybrid)ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional.Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future.#doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.Do you think you are "a step ahead"? Apply now!The benefits of joining ING:In addition to being a part of a great team, working in a fun and innovative environment, we offer:Super flexible smart workingCompetitive base salaries and performance based bonusesDiverse cultures & Innovative mindsetsInternational EnvironmentCommitment to sustainabilityLots of training development opportunities to help you growLots of moments dedicated to physical and mental well-beingA special day off when it is your birthday: we call it #doyourbirthday!And of course we can't forget: free water & coffee at the office!Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates.
