Internship Medical Omnichannel Operations Unit-229808
**OUR COMPANY**
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals.
Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.
Now, we are powered by 52,000 employees globally who nurture a diverse, collaborative and inclusive culture.
We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
**THE POSITION**
A new, interesting opportunity in Boehringer Ingelheim Italy!
We are looking for an intern to join our Medical Affairs team, specifically the Medical Omnichannel Operations Unit in Milan, Italy.
The purpose of this internship is to create "learning through play" opportunities, supporting to the activities of the medical and cross-functional teams, across both Chronic and Specialty care Therapeutic Areas, to reach excellence in designing Omnichannel Customer journeys.
Support omni-channel campaigns planning & executing, to deliver the best customer experience throughout all the company touchpoints with customers, is the core intent of this internship with a focus on Digital medical channels.
Talking about internal interfaces, you will collaborate with Medical Teams, both office and field based (MSL), and, led by these interactions, also with cross-functional teams Marketing and Sales.
With this experience you can really make the difference, supporting the company in the co-creation of the Integrated Customer Plan (ICP), which collects all the tactics to be implemented towards BI customers throughout the year, to be effectively delivered and support the learning and insights collection process.
**WE OFFER 6+6 MONTHS CURRICULAR INTERNSHIP**
**Tasks & what you will be learning**:
- Support the Integrated Customer Plan (ICP) process throughout all the process lifecycle, ensuring that ICP process governance is fulfilled.
Ensure a consistent engagement and constant interaction with Therapeutic Areas throughout all the ICP lifecycle;
- Support Medical Affairs teams, in collaboration with omnichannel customer experience team, in designing cross-functional and omni-channel customer journeys in accordance with the company strategy, business needs, an excellent customer experience and adopting Omnichannel journey best practices with special focus on Digital channels;
- Support the Medical Affairs Team in the design and management of the digital editorial plan, in alignment with Marketing Teams, leveraging data & insights to continuously enhance BI customer engagement model.
Promote the localization of digital assets and the utilization of new materials provided by corporate aligned by the content plan and through a right content asset tagging;
- Support the Medical Affairs Team in the implementation of the External expert engagement plan, monitoring data quality among multiple platforms;
- Assist Medical Advisors in the finalization of documents/visual presentations (Italian and English) by the appropriate use of office automation systems;
- Back-up activities to Medical Information Specialist concerning the requests involving the Medical Advisors and managing responses (received from Advisor).
**Requirements**:
- Master degree in Life Science / Management Engineering, Economics or Technical degree;
- Languages: Italian native level + Intermediate level of English language (good proficiency at least in the written form);
- Problem solving, communication, planning skills, teamwork;
- Digital and informatics skills (professional capability with the Office Suite is a must);
- You prioritize your work, and drive execution excellence through discipline and collaboration;
- Attitude of active experimentation to find solutions for challenges and changes.
- Nice to have:
- A previous internship experience in the pharmaceutical industry;
- Familiarity with Customer Experience basic concepts and methodologies, digital analytics, marketing technology and content tagging;
- Knowledge organization and corporate culture.
WHY BOEHRINGER INGELHEIM?
- With us, you can grow, collaborate, innovate and improve lives._
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices.
In addition, learning and development for all employees is key, because your growth is our growth.
To learn more about what benefits could be waiting for you, please visit our Career area.
Job - Medicine / Regulatory Affairs
Primary Location - Europe-IT-Lombardia-Milano
Other Locations - Europe-Italy
Organization - IT-Boehringer Ingelhem Italia SpA (Italy)
Schedule - Full-time