Vodafone Internship Program is a development path dedicated to both Bachelor and Master's students, which allows you to spend 6 months of as an active member in one of our teams.
After this experience, you will be able to relay complex information in a simple, clear and concise way to senior management.
You will gain independence in performing the tasks assigned, setting priorities and achieving your goals.
It includes also the opportunity to work on a project that could be the topic of your final dissertation.The Internship Program may be just the first step of you career in Vodafone.
In fact, it will allow you to be part of the selection process for our Discover Program Role PurposeIn the Digital COPs Tribe, the key promise SuperAgent Squad Importante Azienda to Call Center Agents is "Provide the best of Technology and Innovative Tools to Boost Specialization and elevate Quality Standards.
Guide and Support them in their Digital Transformation Journey".Two key assets to keep the promise:
- BRING INNOVATION:
a cross market Agent Digital Shelf to guarantee a Differentiated and Efficient Assistance-BE THE TOBi RIGHT ARM:
Facilitate mutual intelligence exchange between artificial (TOBi) and human (Agents)As a member of SuperAgent Squad, theCustomer Products & Processes Project Manager is in charge of all phases of projects related create and maintain the Agent Digital Shelf:
Scout (tools, capabilities, solutions), Design, Execute and Delivery, Measure (last step very crucial).Key accountabilities and decision ownership:
- Has a strong focus on continuous improvement and simplification with an omnichannel approach;-Will manage the complete lifecycle of large and complex project in order to deliver new products and processes fitting Agent (and consequently business) needs;-Have a good grasp of the basics of project management, and the personality and experience to be the "point of reference" person for the various projects;-Is a key enabler for the success of an engagement, orchestrating internal resources staff in virtual teams;-Has a passion for customers that is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.Core competencies, knowledge and experience:
- Is Digital Addicted and innovation hungry:
has a natural propension to experiment and learn fast, working strictly together in an enlarged team;
- A.I,, RPA (Robotic Process Automation);
- High customer experience understanding;
- Customer Experience Passionate;
- Problem-solving attitude Must have technical / professional qualifications:
- Project management skills;
- Fluent English (both written and spoken) is a plus