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International Field Service Engineer (living location Rome, Siena or Florence)Published on: Nov 9, 2024
Job Category: After Market Service
Employment type: Regular Full Time
Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.Our broad offering of diagnostic tests and Licensed Technology solutions, made available thanks to ongoing investments in research, positions us as the player with the widest range of specialty solutions in the sector and identifies us as the "Diagnostics Specialist."Why Join Diasorin?Impactful Work: When you join Diasorin, you become part of a team that's dedicated to improving lives. Your contributions will directly impact patient care, making a meaningful difference in the world.Global Reach & Innovation: Our work transcends borders. Joining Diasorin means collaborating with colleagues from all over the world, expanding your horizons, and contributing to global healthcare solutions at the forefront of the diagnostic industry.Diverse and Inclusive Culture: We believe in the strength of diversity, and our inclusive culture reflects this commitment. We value your unique perspective and offer a supportive, collaborative environment where everyone can thrive.Join Our Team: If you're passionate about innovation, diversity, and making a positive impact on healthcare, Diasorin is the place for you. We're looking for passionate and talented individuals who are ready to embrace new challenges and drive healthcare solutions forward.Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!FIELD SERVICE ENGINEER - IT The Field Engineer will be responsible for covering primarily Central and South of Italy including Sicily. Ideally the successful candidate will be based either in Rome, Siena or Florence; however, alternative locations within the territory may be considered. Job Summary The Field Service Engineer will be responsible for:
Meeting daily service repair needs and driving customer satisfaction through service excellence.Exercising judgment within defined procedures and practices to determine appropriate action.Compliance with field service technical standards is required.Monitoring of field service policies, procedures, standards, and company policies and procedures is mandatory.Requires travel on short notice; overnight travel may be required depending on service region requirements.Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.Key Responsibilities and Duties Maintain inventory of parts and supplies.Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region.Manage an expense account, service tools, and spare parts inventories.Interface daily with internal and external customers.Utilize the CRM system to capture full documentation of all calls and enter appropriate codes to ensure accurate history of reporting trends and corrective actions.Meet departmental expectations regarding the following:Response timePM completion RatesService callbacksCustomer Satisfaction Survey ResultsOther duties as assignedAdditional Responsibilities and Duties Education Associate Degree AS, AA, BS Electronics, or demonstrated equivalent.Work Experience Minimum One year experience in one of the following:Field ServiceIn-house BiomedCustomer facing rolePreferred Training and Skills Knowledge of electronic measuring equipment.Ability to work with a team.High mechanical aptitude and good problem-solving/communication skills.Valid Passport or eligibility required.Fluency in English as well as local language of the residential country is required.Occasional travel outside the territory of responsibility (South Italy) may be required.Opportunity for occasional travel abroad.Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at ****** or 1-800-328-1482 to request an accommodation.The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.
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