**About us**:
- ION Group is a community of visionary innovators, dedicated to providing pioneering software and consultancy services to financial institutions, trading firms, central banks, governments, and corporations around the world. We strive to simplify the way people work. We do that by providing workflow and process automation software, as well as providing real-time data and business intelligence to help people make better decisions.
- We are 10,000+ employees, 35+ global offices, and over 4,800+ customers worldwide.
**About the job**:
**Your responsibilities**:
- Analyze existing business processes to identify inefficiencies and areas for improvement;
- Develop process maps, flowcharts, and documentation to illustrate current and future state processes;
- Collect and analyze data to evaluate the performance of business processes;
- Develop metrics and KPIs to measure the effectiveness of new and existing processes;
- Support in the implementation and maintenance of ISO certifications;
- Lead and manage process improvement projects from inception to completion;
- Stay up-to-date with industry best practices and emerging trends in process management;
- Provide training and support to employees on new processes and tools;
**Your skills, experience, and qualifications**:
- Ms Degree in Economics, Management Engineering, Computer Science, Computer Engineering or an equivalent degree;
- A minimum of 1 years of professional experience in a consulting firms or in a IT company in business process analysis, process improvement, or a related role.
- Experience with process modeling tools and software;
- Strong process and/or project management skills;
- Detail-oriented, organized and able to prioritize;
- Strong sense of urgency with a demonstrated record of meeting commitments despite pressure;
- Strong analytical and problem-solving skills;
- Good knowledge of the Microsoft Office package;
- Strong oral and written communication skills in English and Italian;
- Willing to travel;
- EU Work Permit
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**What we offer**:
- A full time, permanent employment contract.
- An opportunity to grow in the role and within our organization.
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**Important notes**:
€0 - €0 a year