Inside Sales Representative Italy

At 3Shape, we are pioneers in digital dentistry, committed to transforming the dental industry with innovative solutions that improve patient care and streamline dental workflows. Our cutting-edge technology empowers dental professionals to provide superior care and enhance patient outcomes and we are committed to making a positive impact on the lives of our customers and their patients. We are seeking a dynamic and experienced Inside Sales Representative to join our team. In this role, you will play a crucial part in driving our mission to revolutionize dentistry. Your proven sales experience and commercial expertise will be key in promoting our products and services, building strong relationships with customers, and achieving sales targets.
Primary responsibility: The primary responsibility of the Inside Sales Representative (ISR) is to drive the sales process by developing and maturing sales opportunities through our multi-channel sales model and demonstrations of 3Shape TRIOS Hardware and Software solutions. The ISR team collaborates closely with the extended 3Shape team, including Technical Sales Specialists, Customer Success Managers, Partner Territory Managers, Resellers, and members of the Onboarding and Customer Support teams. The ISR engages directly with prospective customers and is responsible for full sales cycle management, from origination to close; including inbound and outbound prospecting, discovery, preparing and conducting online demonstrations, and developing proposals tailored to customer needs. The ISR will develop, manage, and maintain a pipeline of opportunities (in CRM) and will conduct post demo follow-up on implementation, to ensure a best-in-class customer experience. A proactive, consultative, and customer-centric mindset, strong organization, relationship management, and listening and discovery skills, both internally and externally, are critical to success.
The ISR is expected to stay up-to-date with related industry knowledge, the latest innovations by 3Shape, and will also be involved in other internal sales activities and processes, such as conducting training, attending tradeshows, events, etc.
Essential job duties: Originate, develop, and close sales opportunities:Inbound, outbound, cold, and warm prospecting via phone, email, social media and networking to originate new sales opportunitiesDeep discovery of prospect's current state, pains, and future goals and needsDevelop and conduct technical presentations and demos that present 3Shape solutionsPrepare and conduct tailored virtual technical presentations and demos to prospects that appropriately position 3Shape solutions to align with the identified and confirmed customer goals and needsGenerate and present compelling 3Shape proposals to prospectsManage the sales cycle to close, ensuring specific next steps are agreed upon at each stage for every opportunity and through all sales channels and partnersMaintain a current sales opportunity pipeline:Maintain a high level of productivity and engagementEnsure all 3Shape proposals and relevant notes and activities are up to date in CRMConduct timely and appropriate follow-up after each prospect touchpoint, demonstrations, and for all opportunities under managementDefine and ensure appropriate actions to drive the sales cycle and progress the sales process.Keep status of opportunity up to date in CRMKeep current on 3Shape products and services:Maintain 3Shape equipment and update software appropriatelyStay up to date with 3Shape technical dental products updates and software releasesEscalate improvement opportunities to process and systems to inside sales managerDevelop and maintain a current understanding of the digital dentistry marketTravel: Occasional travel within Europe to be expectedRequired education and experience: Bachelor's degree in Business, Marketing, Computer Science or a related fieldMinimum of four (4) years of B2B Sales, ideally in dental equipment, healthcare or technology fieldsDental industry experience in a sales function, possibly within an (inside) lead/sales team environment, product/training specialist or similar experience as a Customer Support Agent, Inside Lead Specialist, Marketing, Sales Support or direct work within the dental industry is highly desiredKnowledge of sales process and methodologiesDemonstrated relationship and rapport-building with customers and colleaguesStrong competency with PowerPoint, Excel and CRM softwareFluent in English with advanced written and verbal communication skillsPreferred education and experience: Previous experience in the dental industry (ideally IOS and/or CAD/CAM) is considered a great advantageUnderstanding of direct and indirect channel distribution modelsClinical experience in a dental office or labExperience in or with global organizationsExperience with Microsoft Dynamics CRMCritical competencies: Results orientation: Always has the result in mind and works to that end. Able to gain results both individually and within a teamCustomer orientation: Maintains a commitment to customers, clients and employee colleagues providing them with a positive and supportive experience. Collaborative with a high level of engagement and customer serviceStakeholder management: Values feedback and insight from others; proactively ensures leadership is up to date, and supports activities and initiatives through active and conscious communicationsProblem-solving: Able to look for innovative, creative solutions to routine and new challenges. Willing to share results. Uses all types of resources available to resolve issuesAttention to detail and organization: Maintains detailed records, information and organizes it in such a way that supports the organization and employee's needsTechnologically savvy: Able to work with, understand and embrace changes in technologyEthical conduct: Takes accountability for decisions and makes decisions that clearly adhere to industry regulations and an ethical standardGet in touch now! If you are interested in this exciting opportunity, apply today. We will review the applications continuously.
We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results is by welcoming diverse people into our community.
About us: 3Shape started with a simple idea - to make 3D scanning better. 3Shape has 2,200+ employees globally, with 500+ in our Headquarters in Copenhagen and 12 employees in Italy. With the help of dental professionals and amazing colleagues we are creating award-winning scanning solutions. Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on Facebook and Instagram. Visit our website if you want to read more about our company, recruitment process, or why 3Shape is a great place to work.

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