At Vodafone, we're working hard to build a better future.
A more connected, inclusive and sustainable world.
As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world.
Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
As part of the European Vodafone Network Operation (VNO) Organization and included in the Cloud&OSS department, the Infra & OS Technical Coordinator is accountable for the operation & maintenance of Infrastructure and Operating System in the Network Ops environment (Sysadmin and Fast Delivery) for Italy.
Who you are Main responsibilities Change Management: Manage and execute changes, providing assistance in new projects during all stages, including design, planning, delivery, assessment, operation and maintenance.
Incident Management: Perform troubleshooting and error handling for O.S., Database and HW infrastructure layers until issue resolution within the agreed SLA to minimize service outages.
Problem Management: Avoid repetitive incidents, identify and solve root causes, and engage external stakeholders as needed.
Guarantee required security obligations across the entire perimeter of the platforms under its responsibility (Security activities patching, vulnerability, hardening) according to best practices and company procedures.
Periodic monitoring of platforms, performance tuning, capacity planning and trend analysis.
Team-oriented approach and ability to work across multi-functional boundaries.
Decision-making & Problem-solving skills and ability to manage emergency situations to deliver results and improve performance.
Manage and support a mixed environment of Windows, RedHat, HP-UX, Solaris, Linux and other Operating Systems, including Oracle databases.
Good knowledge of automation solutions (Ansible, Big Fix, Git, Python).
Key performance indicators: Build good relationships with stakeholders.
Stimulate synergies, harmonization and consolidation activities inside the Network Operation.
Ensure network evolution plans and new service introduction.
Service availability and quality with fast reaction time to incidents.
Reduction in incidents caused by change.
Must have technical / professional qualifications: University degree in Computers, Telecommunications or Information Technology.
Experience in Telecommunications in a similar position.
Good communication skills in Italian and English (spoken and written).
Not a perfect fit?
If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role.
What's in it for you We want you to feel happy and fulfilled at work, without compromising the other things that matter to you.
We support this through hybrid working and generous parental leave, along with four Spirit Days a year for personal development and wellbeing, plus a host of other great benefits.
Who we are You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world.
As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation.
We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices.
We recognise and celebrate the importance of diversity and inclusivity in our workspace and do not tolerate any form of discrimination.
Together we can.
Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded.
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