IT On-site Support Technician (6 Month Contract) About Us WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program.
Job Summary We are looking for an On-Site Support Technician on a full-time basis to be based out of our office in Turin. This is a 6-month contractual assignment, with a possibility of extension. The purpose of the role is to support the "end-user computing" environment. When required, the role will provide on-site support delivery in our offices across the country.
A Day In The Life The Desktop Support Technician will provide user-facing desktop support, computer provisioning and deployment services, as well as focusing on offering excellent internal customer service. Primarily, for WSP locations across the region, remote support will be undertaken. There will however be occasions when national and international travel will be necessary (when on-site support is required). Together, the colleagues from the region provide an excellent ONEiT experience and help with IT integration projects growing and improving the business.
Key responsibilities include: · Deployment, configuration and installation of laptops, workstations and mobile devices (Win10, IOS and Android)
· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
· Provide application deployment and support (Azure, SCCM, Autopilot and Active Directory
· Troubleshooting and resolving incidents and service requests from the business · Work according to all WSP policies and procedures (HSSE, Code of Conduct etc.)
Skills & Qualifications: • Recognized qualification in at least one subject of a scientific or technical nature, ideally computer studies (or equivalent)
• Demonstrable experience in an IT support role, ideally end-user focused • Excellent communication skills, both written and verbal (in English AND local language Italian)
• Excellent knowledge of end-user computer hardware, including workstations, laptops, mobile devices, monitors, printers and peripherals
• Excellent knowledge of the Microsoft Windows operating system, common applications, specifically Microsoft Office 365, and other common computer software
• Experience of Incident management using recognized ticketing systems
• An understanding of ITIL Service Management
• This role requires your physical attendance at the office as well as a driver's license to support our offices and users across the country