JOB DESCRIPTION: Role Purpose
Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.
Qualifications
Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
2-4 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications.
Special Skills & Knowledge
Sound understanding of diagnostics laboratory workflows and related technologies
Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
Hands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
Key Competencies
Strong verbal and written communication skills with excellent customer facing capabilities
Attention to detail and a concern for quality
Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Key Accountabilities
Become a trusted advisor to customers
Identify customer needs, propose solutions, and resolve problems
Provide feature/product enhancement input based on customer feedback
Maintain and assume accountability for a culture of high customer service
Execute project work plans with a focus on timely completion & risk mitigation
Track and report on assigned project aspects on a regular basis
Configure and integrate products to customer specifications; deliver training
Provide customer support assistance, as needed
Revise and keep up to date, all project documents and systems of record
Participate in team and customer meetings effectively
JOB FAMILY: Field Services
DIVISION: CRLB Core Lab
LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS:
WORK SHIFT: Standard
TRAVEL: Yes, 50 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable
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