Role Purpose
Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.
Qualifications
- Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines
- 24 years of relevant experience installing, configuring and/ or maintaining diagnostics laboratory informatics applications.
Special Skills & Knowledge
- Sound understanding of diagnostics laboratory workflows and related technologies
- Demonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratories
- Hands on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirable
- Able to execute assigned tasks satisfactorily with a high degree of commitment and quality, independently
- Technical proficiency with general business applications such as MS Office, MS Project/ SmartSheet
Key Competencies
- Strong verbal and written communication skills with excellent customer facing capabilities
- Attention to detail and a concern for quality
- Able to innovate and willing to bring ideas forward, escalate issues and risks in a positive way
Key Accountabilities
- Become a trusted advisor to customers
- Identify customer needs, propose solutions, and resolve problems
- Provide feature/ product enhancement input based on customer feedback
- Maintain and assume accountability for a culture of high customer service
- Execute project work plans with a focus on timely completion & risk mitigation
- Track and report on assigned project aspects on a regular basis
- Configure and integrate products to customer specifications; deliver training
- Provide customer support assistance, as needed
- Revise and keep up to date, all project documents and systems of record
- Participate in team and customer meetings effectively
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