JOB DESCRIPTION: Role Purpose Hands-on resource to deliver installation, configuration, integration, training and troubleshooting services for AlinIQ products.
Qualifications Bachelor's or Master's degree in Computer Science, Information Systems, Medical or Hospital Informatics or related disciplines2-4 years of relevant experience installing, configuring and/or maintaining diagnostics laboratory informatics applications.Special Skills & Knowledge Sound understanding of diagnostics laboratory workflows and related technologiesDemonstrated understanding of one or more products such as laboratory information systems, middleware and/or analyzer management systems, or inventory management systems used in diagnostics laboratoriesHands-on experience implementing, configuring, training and supporting one or more laboratory information systems mentioned above is highly desirableAble to execute assigned tasks satisfactorily with a high degree of commitment and quality, independentlyTechnical proficiency with general business applications such as MS Office, MS Project/ SmartSheetKey Competencies Strong verbal and written communication skills with excellent customer facing capabilitiesAttention to detail and a concern for qualityAble to innovate and willing to bring ideas forward, escalate issues and risks in a positive wayKey Accountabilities Become a trusted advisor to customersIdentify customer needs, propose solutions, and resolve problemsProvide feature/product enhancement input based on customer feedbackMaintain and assume accountability for a culture of high customer serviceExecute project work plans with a focus on timely completion & risk mitigationTrack and report on assigned project aspects on a regular basisConfigure and integrate products to customer specifications; deliver trainingProvide customer support assistance, as neededRevise and keep up to date, all project documents and systems of recordParticipate in team and customer meetings effectivelyJOB FAMILY: Field Services
DIVISION: CRLB Core Lab
LOCATION: Italy > Milan : Viale Edison 110, Edison Park Centre
ADDITIONAL LOCATIONS: WORK SHIFT: Standard
TRAVEL: Yes, 50 % of the Time
MEDICAL SURVEILLANCE: Not Applicable
SIGNIFICANT WORK ACTIVITIES: Not Applicable
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