In Store Personalization Specialist - Montenapoleone Location: Italy/Lombardia/Milano
Brand: Zegna
Contract type: Full-time
Team: Sales Channels & Retail Excellence/Sales
CompanyID: 693,176
In Store Personalization Specialist - ZEGNA Milano Montenapoleone
At Zegna, the talents and passion of our people are the pillars of our success. Which is why we're looking for an In Store Personalization Specialist in Milano MonteNapoleone, to contribute to our proud legacy and help shape our vibrant future.
What makes you, makes Zegna
The legacy of Zegna would not exist if it weren't for the unique skills of every person on our team; the makers, masters, designers, and doers. Everyone contributes.
The Zegna In Store Personalization Specialist is responsible for promoting and expanding the MTM and Personalization business both in-store and within the city. They manage VIP clients, ensure a seamless and personalized customer journey, and organize MTM appointments with a focus on the selling ceremony. The Specialist has expertise in personalization, including leathers and uber luxury fabrics, and trains the team on various MTM offerings. Additionally, they monitor sales data, maintain accurate records, and propose strategies to drive business growth and improve performance.
What makes up your day
Promote MTM products and Personalization services. Organize and attend the MTM appointments during the season, with particular attention to the MTM selling ceremony. Manage the VIP Clients, and act concrete problem-solving activities to satisfy customer needs. Development of client relationships with focus on VIP clients. Identify and oversee the guest journey from ready-to-wear proposals to personalization program. Have a full understanding of the personalization program with expertise in leathers, skins, and uber luxury fabrics. Grow teams knowledge and understanding of all personalization offerings including luxury leisurewear, luxury tailoring, and made-to-order options. Ensure the correct data entry and needed checks. Analyse and monitor the MTM sales data for the shop/city. Propose development actions for the MTM business improvement. What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we're looking for someone who:
Knowledge of fabric and fine leathers. Experience in personalization services. Excellent relational skills, with a customer-oriented approach. Deep interest and passion for the fashion world. Fluent in English. What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand.
Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
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