Ict User Support And Assistance

Department: ICT
Location: Verona Villafranca

Main Functions:
Troubleshooting of any hardware issues related to desktop PCs, laptops, tablets, smartphonesTroubleshooting of any software problems related to Microsoft Windows operating system, Microsoft Office, and company applicationsTroubleshooting of any network issues/problemsBack office activities of Microsoft Active Directory (users, directories, permissions, emails, public folders)Internal procedure and policy editingAsset and ticket managementBackup checkRequirements: High School Diploma or moreFluent English (both written and spoken - B1)Social skills (teamwork, effective communication)Analysis and problem solvingGood IT knowledge (MS Office and Windows)Motivated, caring, open-minded, target-orientedWillingness to travel in Italy and abroadAdditional / Advantageous Skills: MS Active Directory, MS Exchange, and MS back office servicesAndroid and MAC OS/iOS knowledgeExperience in Mobile Device Management suiteExperience in a similar positionBusiness Unit: Information and Communication Technology

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