Description Job Role Overview: As an Application Service Delivery Manager, you are responsible for maximizing the business value realization for the application you manage by implementing the given priorities in the best way. This role manages a team of people, ensuring the delivery of an application, group of applications, or platform.
Your Responsibilities • Ensure that the application has a proper strategic positioning in alignment with IT Enterprise Architecture and Global IT Domains
• Ensure that the application has a proper license agreement for the planned user community in alignment with the application owner
• Ensure the application is registered within the CMDB, in line with the overall strategy and leveraging the asset registration ServiceNow capabilities
• Ensure service delivery, particularly case resolution (incidents, requests) management. This includes ensuring a proper support agreement and that a Service Management system is in place and aligned with the Hitachi Energy standard.
• Ensure technical documentation availability and accuracy for the application(s) in scope
• Ensure that the yearly application costs are in line with the allocated budget
• Manage contracts with external vendors
• Support the CDC with the Vulnerability Management Service to ensure timely and accurate identification and mitigation of potential vulnerabilities
• Collaborate with x-functional teams to identify/mitigate vulnerabilities & develop remediation strategies to minimize potential adverse impacts (e.g., Patching)
• Continuously monitor industry trends and emerging threats to improve the effectiveness of the Vulnerability Monitoring Service and ensure compliance with global cybersecurity standards and regulations
• Perform activities required by Internal Controls (of particular importance in case the application is ICoFR-relevant)
• Ensure local applicable security requirements
• Maintain close interactions with the application owner
Your Experience: • Bachelors Degree in Computer Science or 5Yrs or more working experience in Application Management.
• 5Yrs or more experience in Application Management, Development, and Application Run Operations.
• Experience in one or more coding languages (e.g. Javascript, C++, Python, Java. Specify the languages relevant to the role)
• Experience with development platforms (e.g. AWS, Azure, Salesforce, Pega, Docker, Kubernetes. Specify the languages relevant to the role)
• Experience with functional domain where the application belongs to. (e.g. Finance, Engineering, Sales & Marketing. Specify the languages relevant to the role)
• Understanding of software development lifecycles
• Strong ability to understand context for code, the codebase, and its relation to business objectives
• Ability to work both independently and in a team
• Demonstrated ability to communicate complex technical information in a condensed manner to various stakeholders verbally and in writing
• Excellent problem solving and analytical skills
• Growth mindset and a willingness to learn new skills, technologies, and frameworks
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