Functieomschrijving Randstad Italia is currently recruiting a HR Specialist Payroll and Benefits Service Delivery for a client operating in the oil & gas industry based in Florence. The job holder will be responsible for the successful execution of one or more Payroll or Benefits processes. Responsibilities: Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process. Drive increased productivity and compliance through process improvements, standardization, and simplification within the assigned area. Foster a culture of customer service excellence and continuous process improvement by providing customer service and advice on complex questions/requests from employees, businesses, and HR partners. Maintain high standards of accuracy, timeliness, and quality to ensure compliance with relevant legal and BH policy requirements. Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication. Continuously build and share area of expertise; keep current with internal and external updates and changes. Provide ad-hoc operational support for assigned process. Participate in internal and external payroll and benefits audits. Preparation of year-end reporting & associated statistics. Requirements: Bachelor's degree from an accredited university in a related area or a high school graduate/GED or equivalent with at least 4 years of relevant work experience. Minimum 2 years prior professional work experience. Strong written and verbal communication skills with fluency in local language and English. Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook). Soft Skills: Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness. Able to work independently or as part of a team environment. Applies solid judgment ensuring integrity, compliance, & confidentiality. Passion for continuous process improvement and simplification. Strong analytical and problem-solving skills with proven ability to organize and analyze data. A fixed-term contract of one year is offered to replace maternity leave (temporary agency worker). J-18808-Ljbffr