**Careers that Change Lives**
At Medtronic, we value what makes you unique.
Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations
At our HR Shared Services Department in Medtronic, we focus on administrative, project, operational and data support for HR Business Partners ("HRBPs"), and AskHR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.
HR Business Operations are directly involved in providing customers (HRBPs of Commercial and Manufacturing) with accurate, consistent and timely responses to their questions and issues regarding HR transactional and technology needs, developing an in-depth understanding of the customer's needs and engages with customers to ensure quality of response, contributes to the continuous development of knowledgebase tools to provide consistent responses to customers, escalates cases in a timely way to appropriate Subject Matter Expert (SME) if functional expertise is required and promotes the use of self-help tools such as Workday and knowledgebase to encourage customers to answer questions on their own
**Come for a job, stay for a career!
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**A Day in the Life**:
- Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.
- You will contribute to continuous improvement working closely with the AskHR country coordinators and broader HR Services team to achieve solutions / improvements for all processes / tasks performed in the HR Shared Services Center and pro-actively works on an efficient info flow between HR Partners and other parties.
- You will maintain appropriate records for employee's HR documents / records through scanning / filing systems and generate letters, contracts, correspondence, forms and other HR related documents which require local completion.
- You will assist in a wide variety of general HR projects supporting EMEA Group HR, providing technical and highly skilled clerical and project coordination support.
You will support Senior Leaders with queries related to our HR systems (Workday, Recognize System, Cornerstone, Taleo) and direct customers to additional resources, including documented information, reference materials and self-service tools as appropriate.
**Must Have: Minimum Requirements**:
- 1 to 3+ years of experience in an administrative role within an HR department; relevant diploma or equivalent with 3+ years customer experience will also be considered.
- You will demonstrate critical thinking, ability to collaborate and create alignment, generate ideas, and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
- You are a strong problem solver with the ability to handle multiple competing priorities.
- You like to work in a team environment and can also work using your own initiative.
You can adapt to all levels of hierarchy and communicate easily and with diplomacy.
- You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, PowerPoint etc.
- Fluent in Italian and English (written and verbal at a professional level)
- You will have a good understanding of the Italian employment law or willing to learn
- You will be located in Milan.
**About Medtronic**
Bold thinking.
Bolder actions.
We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are **engineering the extraordinary**.
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