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Priority consideration when applying A fast-track interview & selection process and, upon successful rehire, a tailored colleague orientation experience Access to MO Talks and priority registration to live webinars with industry experts and featured Forever Fans A Knowledge Portal featuring ongoing relevant learning content and development guidance Duties & responsibilities: Understand and comply with all Corporate and Hotel policies and standard operating procedures
MOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirements
Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental
Carry out any additional duties requested by management related to hotel operational activities
Inspect, check and release hotel rooms for arrivals in accordance with set MO standards
Spot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all time
Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
Create daily task sheets for room attendants with special projects and traces
Conduct daily briefings and trainings for room attendants
Monitor stock in pantries and act accordingly if refill is needed
Coordinate with other departments in order to guarantee timely release for arrivals
Manage and overlook daily operations on assigned floors
Train, coach and motivate room attendants in order to achieve the highest quality standards
Always help guests and anticipate their needs
Recognize guests' preferences and needs in order to communicate them to the relevant departments
Comply with all MOHG Pillars, Department LQE's and Guiding Principles
Requirements: Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotel
Ability to communicate efficiently, respectfully and fairly in a diverse environment
Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts)
Proficiency in English, Italian and an additional language
Passion for luxury environment and details
Advertised: 18 Jun 2024 W. Europe Daylight Time
Applications close: Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter. We will email you new jobs that match this search.
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The Housekeeping Supervisor is in charge of Houseman and Room Attendants' timesheets and workload and assures that guestrooms and open spaces have been correctly made up and are always tidy and clean according to MO standards and LQE's principles.
Please note that any job offers made by Mandarin Oriental Hotel Group or by hotels managed by the Group are only made after the relevant interview and selection process has taken place. On no occasion would the group or hotels under its management request money or payment during the recruitment and selection process. Should you have any questions or concerns related to jobs advertised or offers made using Mandarin Oriental Hotel Group's name or the name of any of the hotels managed by the Group, please contact the Human Resources Department at the relevant hotel or corporate office. If you have been subject to such recruitment fraud, we suggest that you contact the relevant police department to report the matter. We offer casual contracts in our Housekeeping department.
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The Housekeeping Supervisor is in charge of Houseman and Room Attendants' timesheets and workload and assures that guestrooms and open spaces have been correctly made up and are always tidy and clean according to MO standards and LQE's principles.
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