Housekeeping Manager | Residence Inn Naples Requisition Number : HOUSE007399 Apply now Full-Time Locations Showing 1 location Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA • Responsible for the overall finances of the housekeeping department.• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.• Follows CSM procurement guidelines and applies good business judgment.• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.• Works side by side with staff to train and model appropriate guest service standards.• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Responsible for interviewing, hiring, coaching, and development of all employees.• Responsible for all required training for department employees and ensuring training records are maintained.• Promotes collaboration and positive, professional work environment.• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
Bonus Plan: Up to 10% bonus plan paid quarterly!
Competencies/Skills Required: 2+ years of progressive housekeeping management experience required.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Bi-lingual ability preferred.Education: High school diploma or GED required.
College degree or equivalent experience preferred.Physical Requirements: Ability to lift, push, pull up to 50 pounds on a regular basis throughout shift.
Significant bending required.
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