Housekeeping Manager | Residence Inn Naples Requisition Number: HOUSE007399 Apply now Full-Time Locations Showing 1 location Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA • Responsible for the overall finances of the housekeeping department.
• Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies.
• Follows CSM procurement guidelines and applies good business judgment.
• Accountable for guest satisfaction by providing quality room cleanliness and room supplies.
• Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable.
• Works side by side with staff to train and model appropriate guest service standards.
• Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations.
• Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals.
• Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents.
• Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable.
• Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees.
Responsible for interviewing, hiring, coaching, and development of all employees.
• Responsible for all required training for department employees and ensuring training records are maintained.
• Promotes collaboration and positive, professional work environment.
• Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs.
Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level.
• Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills.
• Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures.
Bonus Plan: Up to 10% bonus plan paid quarterly!
Competencies/Skills Required: 2+ years of progressive housekeeping management experience required.
Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests.
Must be able to manage multiple priorities in a fast-paced environment.
Bi-lingual ability preferred.
Education: High school diploma or GED required.
College degree or equivalent experience preferred.
Physical Requirements: Ability to lift, push, pull up to 50 pounds on a regular basis throughout shift.
Significant bending required.
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