Housekeeping Manager | Residence Inn Naples Requisition Number: HOUSE007399 Apply now Full-Time Locations Showing 1 location Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA Residence Inn Naples Residence Inn, Naples | CSM Lodging Services 4075 Tamiami Trail N Naples, FL 34103, USA • Responsible for the overall finances of the housekeeping department. • Manages supply costs by negotiating and reviewing with vendors and safeguarding existing supplies. • Follows CSM procurement guidelines and applies good business judgment. • Accountable for guest satisfaction by providing quality room cleanliness and room supplies. • Timely respond to guest concerns or requests in courteous and friendly manner, focuses on service recovery when applicable. • Works side by side with staff to train and model appropriate guest service standards. • Conducts routine inspections of housekeeping operations to maintain standards per CSM, local, state and federal regulations. • Keep all information up to date in Material Safety Data Sheets to ensure proper procedures when using chemicals. • Ensures a clean and safe work environment, and follows all CSM procedures for guest/employee incidents. • Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold employees accountable. • Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing employees. Responsible for interviewing, hiring, coaching, and development of all employees. • Responsible for all required training for department employees and ensuring training records are maintained. • Promotes collaboration and positive, professional work environment. • Attends all daily, weekly and/or monthly department/hotel meetings to ensure proper communication/planning occurs. Uses expertise to advise and implement changes to housekeeping operations as needed Responsible for all housekeeping/laundry initiatives and meeting productivity stands at the hotel level. • Must have high attention to detail, good communication skills, leadership ability and excellent problem solving skills. • Must be able to manage multiple priorities and work in an environment with frequent interruptions and tight deadlines Adheres to all CSM Standard Operating Procedures. Bonus Plan: Up to 10% bonus plan paid quarterly! Competencies/Skills Required: 2+ years of progressive housekeeping management experience required. Must be detail oriented, have ability to communicate well with all levels within and outside the organization, and be able to problem-solve with employees and guests. Must be able to manage multiple priorities in a fast-paced environment. Bi-lingual ability preferred. Education: High school diploma or GED required. College degree or equivalent experience preferred. Physical Requirements: Ability to lift, push, pull up to 50 pounds on a regular basis throughout shift. Significant bending required. #J-18808-Ljbffr
