Hotel Front Desk Agent

Welcome guests in a friendly, prompt and professional manner; Answer phones in a prompt and courteous manner; Register guests, issue room keys, provide information on hotel services and room location; Anticipate guests needs and handle guests complaints; Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up; Support and ensure that our Belmond procedures and LQA standards of service are respected; Accurately processall cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier, preparing deposit and other reports; Up-sell rooms where possible to maximize hotel revenue.
RequirementsCompetencies required Effective communication Emotional intelligence Collaboration Drive results Adaptability Global perspective Other requirements: