**Our Group**
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance
their real estate assets: property management, asset management, and marketing strategy.
Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Joivy Renew: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan
- Joivy Invest: the first European residential platform for private and institutional investors
**ROLE & TEAM**
We are currently looking for a Hotel Director in Florence who will be responsible for the overall operational management of the hotel, ensuring that all areas of the property operate efficiently and are focused on delivering the highest level of guest satisfaction.
**Here below are some examples of your core activities**:
- **Operational management**: Oversee all daily operations of the hotel, including front desk, housekeeping, food and beverage, events, and maintenance.
- **Leadership**: Manage and coordinate operational teams, develop and motivate staff, fostering a positive work environment focused on quality.
- **Financial management**: Monitor and analyze the hotel budget, control operational costs, and maximize revenues.
Prepare financial reports and ensure the profitability of the hotel.
- **Guest experience**: Ensure guests receive exceptional service and handle any complaints promptly and effectively.
- **Marketing and sales**: Develop marketing strategies to attract new customers, increase brand awareness, and improve occupancy rates.
Work closely with the sales team to boost revenue.
- **Compliance and regulations**: Ensure the hotel complies with all local and national regulations regarding safety, hygiene, and staff management.
- **Strategic development**: Identify opportunities for improvement and growth, plan for future investments, and maintain the long-term success of the hotel.
**What you'll need to be successful in this role**:
- ** Leadership Experience**: Proven experience managing hotel operations and leading diverse teams.
Strong conflict resolution and people management skills.
- ** Operational Expertise**: In-depth knowledge of hotel functions (rooms, F&B, housekeeping), budgeting, and compliance with regulations.
- ** Marketing & Sales**: Skilled in revenue management, marketing strategies, and digital distribution channels to drive profitability.
- ** Guest Service Focus**: Committed to delivering exceptional guest experiences and resolving issues promptly.
- ** Strategic Thinking**: Ability to analyze market trends, optimize operations, and plan for long-term growth.
- ** Industry Knowledge**: Extensive understanding of hospitality trends and best practices.
- ** Qualifications**: Bachelor's degree in Hospitality or Business.
Advanced degrees and certifications are a plus.
- ** Personal Qualities**: Strong communication, organizational skills, and adaptability.
**In Joivy we are**:
- Communicative and social - we're a friendly bunch and great communication is the key to be successful in the role;
- Dedicated to continual improvement - we're eager to pick up new skills and willing to try new things, therefore we need you to be on the same page;
- Collaborative and helpful - we go much further when we help each other improve whenever and however we can;
- Problem-solver by nature - we have loads of interesting challenges in our DoveVivo Space which require some creative thinking;
- Proactive at heart - we work in a fast-paced environment, and we need to be self-initiated and future-oriented to eventually adapt to an ever-changing scenario.
**What you'll find in Joivy**
- Competitive Comp&Ben;
- Welfare Plan;
- Business phone and laptop;
- Ticket Restaurant;
- Dynamic, young and international work environment;
- Strong professional growth;
- People!
You will work with great people and personalities who will support and inspire you throughout your journey.
- Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging.
Therefore, the entire selection process will be conducted in compliance with these criteria_