**ROCCO FORTE HOTELS**
**HOTEL SAVOY**
**Florence**
**HOSTESS**
Main Purpose:
The Hostess is responsible for greeting our Guests at the restaurant, seating them at an appropriate table, offering a warm and personalised welcome.
Reports to: Maitre and/or Restaurant Manager
Main duties:
- Greet and welcome our Guests when they arrive at the restaurant, creating a personalised interaction as first step of their tailor made culinary experience, according to our standards and procedures;
- Answer phone calls and manage the restaurant mail correspondence to book reservations;
- Support the Maître in assisting the Guests;
- Carry out final bill operations and cash management, when needed.
We offer:
- Fixed-term contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Forte".
- Staff celebrations.
Competencies required:
- Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role.
Other requirements:
- Professional experience in the same role;
- English knowledge at Intermediate level;
- Valid HACCP certification;
- Knowledge of F&B management software (e.g. Quadranet);
- Passion for service and ambition to grow professionally;
- Flexibility;
- Attention to detail.
Workplace: Hotel Savoy, Piazza della Repubblica, 7, 50123 Firenze.
Contratto di lavoro: Tempo pieno, Tempo determinato
Benefit:
- Orario flessibile
Orario:
- Festivo
- Straordinari
- Turni
- Weekend
Tipi di retribuzione supplementare:
- Maggiorazione lavoro festivo
- Quattordicesima
- Straordinario
- Tredicesima