Helpdesk Technician Working Location: La Spezia, Italy
Language: High proficiency level in English language
EXPERIENCE AND EDUCATION: Essential Qualifications/Experience: A vocational training at higher technical level in a relevant discipline, or equivalent Good troubleshooting skills Detailed knowledge and working experience of Microsoft Windows Server and Linux (RedHat and Ubuntu) Detailed knowledge of TCP/IP and directory services such as Active Directory, DNS and DHCP Experience with virtualization technologies, such as VMware Knowledge and working experience with Active Directory and Centrify Good knowledge and working experience with data storage systems Desirable Qualifications/Experience: Knowledge and experience with Microsoft SQL Server administration Experience implementing security controls (e.g. NCIRC) Experience with any of the following technologies: VMware, Cisco Networking, EMC SAN Prior experience of working in an international environment comprising both military and civilian elements Windows Server 2008 Active Directory Configuration Certification (2010) SUSE Certified Linux Administrator (2014) LPIC Linux Server Professional (LPIC-1) (2014) Relevant experience in maintenance of networked OS (e.g. Linux Redhat, CentOS, Ubuntu, Windows 7, Windows 10, Windows Server) Good knowledge and working experience with virtualization technologies based on VMware ESX Server Good knowledge and working experience of Microsoft Windows Server 2003/2008/2012 and Active Directory Experience with Microsoft Windows Server 2003/2008/2012 file, print, DHCP and DNS services in an enterprise environment Basic experience in supporting field work conducted by means of computing facilities installed on maritime platforms Good knowledge and working experience of network technologies including TCP/IP, iSCSI, and VLANs. Basic knowledge of network protocols and network devices Good knowledge of most commonly used office applications and tools Service minded attitude with a strong interest in working directly with users Good knowledge of basic principles and best practices in IT security DUTIES/ROLE: Install or remove hardware and/or software, and associated connections, using supplied installation instructions and tools Conduct tests and correct malfunctions Document results in accordance with agreed procedures. Assist with the evaluation of change requests. Contribute, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirms the correct working of installations Apply tools, techniques and processes to administer, track, log, report on and correct configuration items, components and changes. Assist with audits to check the accuracy of information and undertake any necessary corrective action under direction Provide 1st line system administration support at the Centre and to deployed installations (e.g. Centre Research Vessels), in coordination with system administrator(s). Assist in the investigation and resolution of issues relating to applications. Assist with specified maintenance procedures Assist in database support activities. Proactively monitor the assigned systems and alert relevant second line support in case of performance degradation or downtime. Generate availability reports and statistics to ensure full service provisioning visibility. Advise management on corrective action or procurement action required to correct detected weaknesses in system performance Remain up-to-date in IT technology and trends from an end-user perspective enabling state-of-the-art support to a scientific workforce
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