Helpdesk Technician

Location:
La Spezia, Italy

Security Clearance:
NATO Secret

Skills, Knowledge, Experience Required: A vocational training at higher technical level in a relevant discipline, or equivalent;Good troubleshooting skills;Detailed knowledge and working experience of Microsoft Windows Server and Linux (RedHat and Ubuntu). Desirable: Knowledge and experience with Microsoft SQL Server administration;Experience implementing security controls (e.g. NCIRC);Experience with any of the following technologies: VMware, Cisco Networking, EMC SAN. Duties/Role: Installing or removing hardware and/or software, and associated connections, using supplied installation instructions and tools;Conducting tests and correcting malfunctions;Documenting results in accordance with agreed procedures. Assisting with the evaluation of change requests. Contributing, as required, to investigations of problems and faults concerning the installation of hardware and/or software and confirming the correct working of installations.
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