Help Desk Support - Banking Sector

Adecco Credit Banking is hiring for the Italian Branch of one of the world's leading financial institutions.Help Desk Support - Banking SectorThe role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar).The ideal candidate:Good written and spoken English.Teamwork oriented and able to provide assistance to a Senior colleague who will coach.Microsoft certification in basic apps (Word, Excel, Outlook) would be preferable.Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including PC/laptop/thin client hardware, PC/Virtual desktop software, printer 1st level diagnosis, Audio Visual/Telepresence troubleshooting, Blackberry/Android/iOS mobility devices, network connectivity, etc.Software and system fault diagnosis, analysis, and fix.Ownership of all user problems through to completion.Proactively keeps customer updated with problem status at all times.Identifying and reporting risk as appropriate in accordance with the guidelines provided.Engaging with technology partners vendors on a day-to-day basis.Based in Milan, RAL to be defined, Fixed term contract 12 months.Data inizio prevista: 09/09/2024Categoria Professionale: Help Desk / Assistenza InformaticaCittà: Milano (Milano)Disponibilità oraria:Full Time #J-18808-Ljbffr