Help Desk Support - Banking Sector

Adecco Credit Banking is hiring for the Italian Branch of one of the world's leading financial institutionsHelp Desk Support - Banking SectorThe role is for a Junior technology experienced in supporting End-users technology (preferably in the Banking sector or similar)The ideal candidate: • Good written and spoken English;• Team work oriented and able to provide assistance to a Senior colleague who will coach;• Microsoft certification in basic apps (word, excel, outlook) would preferrable;• Engages in business impacting production incidents and end-user problem tickets to work through to resolution, including pc/laptop/thin client hardware, pc / Virtual desktop software, printer 1st level diagnosis, Audio Visual / Telepresence troubleshooting, Blackberry / Android / IOS mobility devices, network connectivity, etc.
;• Software and system fault diagnosis, analysis and fix;• Ownership of all user problems through to completion;• Proactively keeps customer updated with problem status at all times;• Identifying and reporting risk as appropriate in accordance with the guidelines provided;• Engaging with technology partners vendors on a day to day basis.Based in Milan, Ral to be defined, Fixed term contract 12 months.
Disponibilità oraria: Full Time #J-18808-Ljbffr