Help Desk It Support

HELP DESK IT SUPPORT
- Troubleshoot and resolve basic technical problems such as network connectivity, software installation, and hardware issues.
- Provide individual instruction and/or training to users on new or updated technologies.
- Escalate complex issues to higher-level IT support staff when necessary.
- Follow established processes and procedures for service request management.
- Maintain a high level of customer satisfaction through effective communication and resolution of support requests.
- Continuously develop technical knowledge and skills to stay current with new technologies and software.
- Participate in on-call rotation and after-hours support as required.
- Assist in maintaining inventory of IT assets and supplies.
- May input IT service purchase orders into the ERP.