Help Desk Consultant ITo view the position details and/or apply to a position, click on the View Details link below the Job Title.
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Grad students only.
Excellent written oral communication skills customer service skills required.
Summer, Fall, Spring positions.
Provide first level help desk support to faculty, staff students.
Assist with computer problems, provide diagnosis and resolutions.
Log calls utilizing help desk system No Experience Necessary!
UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter Posting DetailsDo you have questions about the application process?
If so, please refer to the Applicant FAQ's.
Position Information Posting Number: 20245302V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems.
*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
*Assist with computer problems and provide diagnosis and resolutions.
*Log calls utilizing the TeamDynamix ( TDX ) ticket system.
Requirements: Must be a graduate student.Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills.
Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training.
Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student?YesNo * Are you eligible for work study?YesNoI don't know * What is your availability?
(days and times)(Open Ended Question) * Have you ever worked on campus before?
If "Y", what department and semester/year?
(Open Ended Question) Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest #J-18808-Ljbffr