Help Desk Consultant I

Help Desk Consultant ITo view the position details and/or apply to a position, click on the View Details link below the Job Title.
If you have questions about the application process, please refer to the Applicant FAQ's.Job SummaryProvide first-level help desk support to faculty, staff, and students.
Assist with computer problems, provide diagnosis and resolutions.
Log calls utilizing the help desk system.
No experience necessary!
UNIT will provide all the training.
Salary: $13.00 per hour.Position InformationPosting Number: 20234652VPosition Title: Help Desk Consultant IPosting Type: StudentHours/week: 20 hours per weekEligibility: Work study preferred but open to all studentsSemester: 2024-2025 Academic YearLocation: St. Mary's HallNumber of positions: 6Department: 715-UNIT - Technology Support ServicesContact Name: Kimberly WalterContact Phone/Extension: 94899Position Summary InformationJob Description Summary:* Provide first-level help desk support for all UNIT-supported systems.
* Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
* Assist with computer problems and provide diagnosis and resolutions.
* Log calls utilizing the TeamDynamix (TDX) ticket system.RequirementsMust be a graduate student.Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills.Additional Information* Summer, Fall, and Spring position.
* UNIT will provide all training.Wage Rate$13.00Posting Specific QuestionsRequired fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student?YesNo* Are you eligible for work study?YesNoI don't know* What is your availability?
(days and times)(Open Ended Question)* Have you ever worked on campus before?
If "Y", what department and semester/year?
(Open Ended Question)Optional Applicant DocumentsRequired Documents* Resume / Curriculum VitaeOptional Documents* Cover Letter / Letter of Interest #J-18808-Ljbffr