Help Desk Consultant ITo view the position details and/or apply to a position, click on the View Details link below the Job Title.
If you have questions about the application process, please refer to the Applicant FAQ's.Bookmark this Posting Print Preview |Apply for this Job Please see Special Instructions for more details. Grad students only.
Excellent written & oral communication skills & customer service skills required.
Summer, Fall, Spring positions.
Provide first level help desk support to faculty, staff & students.
Assist with computer problems, provide diagnosis and resolutions.
Log calls utilizing help desk system No Experience Necessary!
UNIT will provide ALL the training Salary $13.00 per/hour Please Contact Kimberly Walter Posting DetailsDo you have questions about the application process?
If so, please refer to the Applicant FAQ's.
Position Information Posting Number: 20245302V Position Title: Help Desk Consultant I Posting Type Student Hours/week: 20 hours per week Eligibility: Work study preferred but open to all students Semester 2024-2025 Academic Year Location St. Mary's Hall Detailed Work Schedule Number of positions: 6 Department: 715-UNIT - Technology Support Services Contact Name: Kimberly Walter Contact Phone/Extension: 94899 Position Summary Information Job Description Summary: *Provide first-level help desk support to provide support for all UNIT -supported systems.
*Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
*Assist with computer problems and provide diagnosis and resolutions.
*Log calls utilizing the TeamDynamix ( TDX ) ticket system.
Requirements: Must be a graduate student. Some technical knowledge to support the IT infrastructure.
* Excellent written and oral communication skills.
* Excellent customer service skills.
Additional Information: * Summer, Fall, and Spring position.
* UNIT will provide ALL training.
Physical Demands Summary: Wage Rate: $13.00 Posting Detail Information Closing Date (11:59pm ET): 05/21/2025 Open Until Filled Yes Posting Specific Questions Required fields are indicated with an asterisk (*).
* Are you currently a registered Villanova student?YesNo * Are you eligible for work study?YesNoI don't know * What is your availability?
(days and times)(Open Ended Question)
* Have you ever worked on campus before?
If "Y", what department and semester/year?(Open Ended Question)
Optional Applicant Documents: Required Documents Resume / Curriculum Vitae Optional Documents Cover Letter / Letter of Interest
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