Job TitleHealthcare Informatics - Technical Support SpecialistJob DescriptionYou will act as a subject matter expert providing support and working on the resolution of escalated cases in Radiology Informatics systems in Europe.Your role:You will work with high innovative software solutions in Radiology Informatics, resolving technical barriers that are critical to improving diagnosis of patients and saving lives.
You will make the most of your technical and analytical skills to troubleshoot informatics solutions at any level (HW, SW, Database, Network).In this highly collaborative and customer-oriented role, you will work directly with our customers in Europe in solving technical issues based on escalated cases, collaborating with all our Customer Service organization and working with RD teams to improve solutions.This role offers you the opportunity to be part of one of the highest competent European Customer Service teams, responsible for Europe HCIS (Healthcare Information Solutions) Incident and Problem Management, based in our Informatics Hub in Genoa.From a compelling set of learning and development opportunities to a flexible and international working environment, a career at Philips comes with all sorts of wonderful benefits aimed at the unique purpose of improving healthcare and people's lives.You're the right fit if:You have a Master or Bachelor degree in Informatics, Biomedical Engineering, or an equivalent combination of related experience and education.You have acquired 2-3 years of experience in Informatics, especially as a systems administrator.Your skills include knowledge of IT infrastructure components including Servers, Storage Appliances, Network Appliances, Security Appliances, and the related technologies.Additional skills and experiences with Database (Oracle/SQL), Microsoft 2012/2016/2019 Server, Hyper-V technologies, and IT-related medical standards: e.g., DICOM, Health Level Seven (HL7), and Integrating the Healthcare Enterprise (IHE) are particularly valued as nice to have.You have excellent oral and written communication skills in English and you are passionate about customer success and problem-solving.About PhilipsWe are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.• Learn more about our business.• Discover our rich and exciting history.• Learn more about our purpose.If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
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