Job Title Healthcare Informatics - Technical Consultant Job Description Technical Consultant
Being part of an international project delivery team for EMEA, and responsible for supporting installation and upgrades of the Radiology Informatics solutions across the EMEA Region. You will be collaborating with Technical Leads, Project Managers and customers beside local technical consultants and R&D teams, and will have the responsibility to ensure proper delivery of the solution according to solution design, statement of work and ensuring the proper quality standards.
Your role:
Interact with R&D team for the troubleshooting and root cause analysis, in case the issue arises during the implementation process
Elevates most severe escalations to Senior Leadership for awareness and support, both in BU and market
Ensures feedback and safety allegations are submitted as to the stakeholders
Develops and delivers knowledge sharing and technical seminars together with the respective BG/market to improve field/remote Specialists productivity and effectiveness.
Scoping, designing, building, deploying and/or integrating solutions
Fulfilling software implementation deliverables such as detailed system build, configuration and testing
Analyzes the unique business, technical and clinical customer requirements to design, build and/or integrate the most appropriate solution
Based on customer requirements, serves as a consultant to provide technical recommendations that best suit the environment
Mentors and trains customers to maintain their systems
Is a customer advocate and leverages insights to drive product decisions
Resolve technical issues and offer proactive technical support
Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
Contributes to the collective learning of Philips, seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
Practices strong configuration management and version control
Execute activities as described in the Philips Excellence Process Framework
Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences, information, perspectives, skills and expertise
Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
Represents Philips professionally in both customer and internal team situations
You're the right fit if:
Bachelor Degree/Master Degree or equivalent in Computer Science, Informatics, Information Technology, or a related field
Good programming skills, ideally 1-2 years experience with Database and SQL code, scripting languages such as Perl, PowerShell etc.
Good knowledge of Windows Server operating system
Good Knowledge of Infrastructure technologies such as Hyper-V, VMware, Server and storage technologies
Intermediate knowledge of networking
Good knowledge of ORACLE Database as a plus
Problem solving, analytical approach
Team working attitude
Excellent oral and written communication skills in English
About Philips
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If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
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